This excel workbook contains several templates to help you develop a balanced scorecard. This system provides feedback on internal business processes and external outcomes to continually improve organizational performance and results. This article also contains a downloadable and editable balanced scorecard template. The role of the balanced scorecard as a tool of strategic management and control article pdf available june 2017 with 9,369 reads how we measure reads. Balanced scorecard examples 5 free templates in pdf. Balanced scorecard examples are typically used when planning strategies using this ensures that the efforts of the company align with its vision and strategy. Deriving enterprisebased measures using the balanced. There are several techniques available to realize the strategic vision or plan, but balanced scorecard makes the process much simpler and quicker.
Also, because measures in a balanced scorecard have cause and effect relationships for example, customer loyalty leads to increased profit per customer, the scorecard provides a way of articulating a business. Anytown hospital has just finished a twoday retreat where they revised and updated their mission and vision statements and drafted a strategic plan. David norton and i introduced the balanced scorecard in a 1992 harvard. Download free printable balanced scorecard examples samples in pdf, word and excel formats. Balanced scorecard project forward templates menu templates are commonly used as a tool to assist in building the balanced scorecard. For a business to run successfully and efficiently, it is a. The balanced scorecard focuses on factors that create longterm value traditional financial reports look backward reflect only the past. It allows managers to translate the organizations vision and mission directly into meaningful financial and nonfinancial work.
The balanced scorecard as a performance management tool for third sector organizations. Norton, with the aim of enhancing the traditional model of accounting with information on nonfinancial assets of a company for example, product quality, effective internal processes, motivation, and training level of employees, and so on. The remainder of this document will focus on the basic assumptions and principles entailed in modifying the process, the actual components of a modified balanced scorecard process, and suggested performance indicators that could be incorporated into a rural hospital balanced scorecard. With that in mind, lets dive right in to an example of what a balanced scorecard looks like in practice. Balanced scorecards are often used during strategic planning to make sure the companys efforts are aligned with overall strategy and vision. Mar 06, 2020 if you prefer to save it offline, simply export the completed template as a pdf document. Discuss the difference between leading and lagging indicators as measures of hr effectiveness. To advance institutional performance by building individual, team. Balanced scorecard examples download free documents for pdf, word and excel. The balanced scorecard bsc is a strategic planning tool developed by kaplan and norton 1996. The measured value is compared to a reference value and based on the difference between the two corrective interventions are made as required. Balanced scorecard basics communicat business systems. The balanced scorecard is a concept designed by robert s. The perspectives used in a balanced scorecard template.
The following paragraphs attempt to clarify some of these issues. The information included is fictional and is provided to simply demonstrate the process. Example balanced scorecard for performance measurement. Balanced scorecard examples download free documents for pdf. The concept of balanced scorecard has evolved beyond the simple use of perspectives and it is now a holistic system for managing strategy. So to ease their job, psd balanced scorecard templates download come to their help. Balanced scorecards for public and government organizations start with the organizations mission and vision and then proceed first through the customer perspective. Document the effects of hr on company performance in credible ways that employees, line supervisors, and managers. The balanced scorecard measures that drive performance. The balanced scorecardmeasures that drive performance robert s. The development of the balanced scorecard as a strategic. The balanced scorecard is a strategic planning and management system that is used to align an organizations vision and strategic objectives with its tactical business activities. Continue building on our unique position the only short haul, lowfare, highfrequency, pointtopoint carrier in america.
Learn how to develop and use balanced scorecards with these samples, examples, and. Readytouse templates for balanced scorecard save you time. The templates are clean, simple spreadsheets that you can modify easily. In this case, the customer perspective is the hospitals stakeholders. For example, consider the linkages in the service management profit chain. Additionally, the templates are arranged in sequence according to the flow of the development process. If you prefer to save it offline, simply export the completed template as a pdf document. An example balanced scorecard might resemble the following image. The balanced scorecard is the closest management tool to a crystal ball as you will find. Pdf when is a balanced scorecard a balanced scorecard. If the participants developed their own header cards, the affinity they create will be different.
This example was created by using performancepoint services. Balanced scorecard, example and case study strategic. Dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit. Advantage and disadvantage of using balanced scorecard studocu. The balanced scorecard is a widely adopted performance management framework first described in the early 1990s. The balanced scorecard bsc is now about 20 years old, and it has continued to grow in popularity among all kinds of organizations as a better way to do strategic planning and performance. A full balanced scorecard example including 6 templates full template. Access to this document was granted through an emerald. Figure 3 is an example of the balanced scorecard model. The balanced scorecard measures that drive performance january february 1992 putting the balanced scorecard to work september october 1993 using the balanced scorecard as a strategic management system january february 1996 alignment and communicatio n acceptance and acclaim. The name balanced scorecard comes from the idea of looking at strategic measures in addition to traditional financial measures to get a more balanced view of performance. Closedloop or cybernetic control is where actual performance is measured.
Balanced scorecard basics balanced scorecard institute. The articles in this section describe how to create a similar balanced scorecard that you can use in your organization. Balanced scorecard free ppt and pdf download workshopbank. Balanced scorecard business process strategic management. Definition and concept an approach to the provision of information to the management to assist with. Development of a draft balanced scorecard for zara marvin mertens seminar paper business economics miscellaneous publish your bachelors or masters thesis, dissertation, term paper or essay. The balanced scorecard is a methodological tool meant to help businesses manage their future growth, objectives and plans. For example, we can use a template to construct the strategic map for each strategic theme. Yale university human resources bsc resource guide. The balanced scorecard retains traditional financial measures. This package has been created as a practical guide to developing performance measurements in any industry.
This is an example of a balanced scorecard for a hospital. Examples, samples, and templates try smartsheet for free if your organization is looking for more structure whether it is a startup or an established company it can only strengthen its position by refining strategy. Balanced scorecard what is a bsc tips and examples full template. Due to popular demand, the article has been updated to include six sample balanced scorecard strategy maps.
Development of a draft balanced scorecard for zara publish. Though this scorecard is used to monitor all the activities, another main purpose that it fulfills is that it even keeps a check whether all the organizational regulations and policies are implemented. Consulting organizations offer a compelling example of creating value. What follows, provides guidance and advice on the development and implementation of a balanced scorecard for those organisations considering the introduction of a. Linking the theoretical model and data needs key to the use of a balanced scorecard methodology are the steps that link the larger goals of the university to speci. The balanced scorecard adds leading indicators feedback about what youre doing right now to help tune your execution. A balanced scorecard can help to improve the performance of a business. As an example of the third sector, the organization used as an illustrative case study does not aim to. Positive results of using the balanced scorecard template. Balanced scorecard, might conjure up an initial impression of a table of measurements or key performance indicators, it is in fact a process comprising of a number of carefully interlinked steps. Download and create your own document with balanced scorecard example 27kb 1 pages for free. What are the critical success factors for achieving our strategic goals. Balanced scorecard is a strategy performance management tool a semistandard structured report, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions.
Balanced scorecard example its your yale yale university. The strategy map and kpis from this example will help managers of nonprofit companies to formulate their strategy and explain it to the stakeholders. Your employees, partners, suppliers, customers can be signed up as a batch and learn our courses from anywhere in the world more. We have designed some templates for balanced scorecard. Page includes various formats of balanced scorecard examples for pdf, word and excel. For more forms or templates, please view balanced scorecard examples on. It is usually an important area to look over the changes in the operations of a business and its employees. Free download of hotel balanced scorecard example pdf document available in pdf format.
The balanced scorecard is basically a management system and a strategic planning balanced scorecard template which are used in business and industry almost every type of organization uses this document it helps in making the strategy and also help in improving the external and internal communication and can also easily monitors the company performance. The real power of a properly developed balanced scorecard is that it links the performance measures to the organisations strategy. Balanced scorecard what is a bsc, tips, and examples. Pdf purpose the balanced scorecard bsc is widely applied as a performance measurement and strategy implementation tool by organizations. Norton, with the aim of enhancing the traditional model of accounting with information on nonfinancial assets of a company for example, product quality, effective internal processes, motivation, and training level of. More recently it has been proposed as the basis for a strategic management system. A balanced scorecard or bsc is a type of visual tool. Identify the key performance drivers and enablers that constitute the primary hr deliverables. Download balanced scorecard examples for free formtemplate.
A balanced scorecard bsc is a visual tool used to measure the effectiveness of an activity against the strategic plans of a company. Balanced scorecard is an example of a closedloop controller or cybernetic control applied to the management of the implementation of a strategy. This is how a balanced scorecard may look within a bank using it for the purposes of investigating possible expansion while becoming more cost efficient. Balanced scorecard, example and case study free download as powerpoint presentation. Formtemplate offers you hundreds of resume templates that you can choose the one that suits your work experience and sense of design. Use it to measure the value of an activity against your companys strategic plant. Robert kaplan and david norton created the balanced scorecard approach in the. Readytouse balanced scorecard templates with examples of kpis for different business domains. Balanced scorecard is a management system that enables organizations to translate the vision and strategy into action. It will further help to create a scorecard with clear knowledge. A practitioners guide to the balanced scorecard cima. Powerpoint and pdf templates for balanced scorecard. This article explains the balanced scorecard, developed by robert kaplan and david norton, in a practical way. Financials members operations hr deliverables be the financial.
You can also make a new resume with our online resume builder which is free and easy to use. Balanced scorecard stepbystep volta river authority. For a business to run successfully, it is an essential requirement for a business to maintain a performance scorecard template. Hr scorecard business balanced scorecard hr and the business scorecard. This article also contains a downloadable and editable balanced scorecard template what is a balanced scorecard. The balanced scorecard using the balanced scorecard framework, an organization can systematically set enterprise strategic goals for each perspective and develop a set of indicators and measurements for the desired outcomes and performance drivers that will enable the achievement of the enterprise outcomes. Balanced scorecard example the following is an example of how one might develop a balanced scorecard. Balanced scorecard for nonprofits an example of a balanced scorecard for a nonprofit organization. A full balanced scorecard example including 6 templates. Upward airlines reading a balanced scorecard strategy map. The core performance measurement approach, strategic objectives, core measures, and national. Conceptual foundations of the balanced scorecard working paper. The kaplan and norton template, illustrated in figure 1, suggests that a. Refer to the completed affinity in viewgraph 9 for an example.
My experiences as a balanced scorecard practitioner with a large canadian company taught me that tremendous results are possible with the tool, but to attain. Balanced scorecard topic gateway series essentially, the bsc is a management system that enables an organisation to identify and clarify its vision and strategy, and translate them into action. Pdf the role of the balanced scorecard as a tool of. Balanced scorecard free download as powerpoint presentation. These templates make it easy to represent kpis and bsc perspectives visually updated. Moreover, the balanced scorecard pdf aids you in developing your business to the next level and increases your customer base. After reading you will understand the basics of this powerful strategy and performance management tool. Balanced scorecard examples download free documents for. The balanced scorecard as a performance management tool. Use these free templates or examples to create the perfect professional document or project.
This example of a scorecard template explores four of the most important. Kaplan and norton describe the innovation of the balanced scorecard as follows. The purpose of the balanced scorecard is to give a measuring tape by which someone can determine whether the set goals have been met or exceeded. They realize that no single measure can protives understand that their organizations measure vide a clear performance target or focus attention on. Balanced scorecard examples 5 free templates in pdf, word. Now try developing an affinity diagram for one or more of these topics.
457 1232 60 18 49 825 678 591 1262 1229 1381 320 864 1072 901 1198 231 232 1227 793 1086 1190 487 17 765 613 728 166 257 365 1092 816 476 173 423 214 1461 908 1472 310 454 555 1205